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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Alistair Gordon, CEO of Keolis UK, stresses the vital role of integrating tram systems within broader transport networks to accommodate urban growth and improve connectivity in densely populated cities.
Arriva Group has proposed a five-step plan to reform the UK railway system, urging the government to adopt these measures to improve network efficiency, flexibility and passenger satisfaction.
According to Virgin Trains Ticketing, many Brits are missing out on significant savings from railcards and loyalty rewards due to perceived complexity, time constraints and a lack of awareness.
In this week’s ‘Good News Friday’, we cover a Freightliner locomotive named in honour of railway advocate Pete Waterman, railway safety training initiatives in Portsmouth schools and Amtrak's new art installation at Philadelphia’s 30th Street Station.
To mark World Suicide Prevention Day 2024, Olivia Cayley, Head of Rail Programme at Samaritans, and Louise McNally, Suicide Prevention Lead at Network Rail, spoke to Global Railway Review’s Halimah Haque about their joint efforts in suicide prevention across the rail network and the impact of their 15-year partnership.
For the latest instalment of ‘The people behind the wheel’ series, Rachel Geliamassi, Customer Service Director at Great Western Railway, spoke to Global Railway Review’s Halimah Haque about her journey into the rail industry, highlighting her passion for customer service and the pivotal role of human connection in transport.
In this week’s ‘Good News Friday’, we cover Northern’s £100,000 boost for social mobility across Northern England, Luton Station’s new artwork to enhance passenger experience and TPE’s late-night service for Jonas Brothers fans after a Manchester concert.
Jorge Maroto, Managing Director of Metro de Sevilla, provides insight into how technological advancements are revolutionising urban transit to enhance efficiency, sustainability and the passenger experience.
Passengers in the South East will benefit from simpler, more flexible train travel as 47 stations introduce tap-in tap-out contactless payment technology from 22 September 2024.
Transport Secretary Louise Haigh has launched Shadow Great British Railways, marking the start of a major overhaul aimed at unifying rail services and infrastructure to improve reliability and prioritise passenger experience.
Bulgaria's railway system will receive a significant upgrade with the introduction of up to 25 state-of-the-art electric train units from Škoda Group, enhancing passenger comfort, safety and accessibility.
In this week’s ‘Good News Friday’, we cover Northern's biodiversity efforts at train stations, Waterloo Station's achievement of the Autism Friendly Award and TfL's new Liberty Line launch alongside its search for local heroes.
Kerry Phillipson, Retail Project Manager at Arriva UK Trains, speaks to Global Railway Review's Halimah Haque about the transformative potential of generative artificial intelligence within the rail sector, with a key focus on enhancing information to improve customer interactions.
Nine start-ups have been selected to collaborate with UK train operators in the Future Labs programme, aiming to drive innovation in the rail industry through a 12-week mentorship and real-world testing initiative.
In its first week of operation, Sydney Metro's M1 Northwest & Bankstown Line has recorded 1.4 million trips, showcasing its popularity and reliability with 98.8% of services running on time.
