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Network Rail begins second phase of its Network Operating Strategy
Network Rail has published its second phase of the decade-long Network Operating Strategy, which aims to provide a better experience for passengers and freight users.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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SJ wins Stockholm to Hamburg night train contract
The Swedish Transport Administration has announced that SJ has won the procurement for Stockholm-Hamburg night train traffic, with services to start in the second half of 2022.
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Arriva launches new multi-modal travel app for EU passengers
Arriva has launched its first MaaS smart mobility app, ‘glimble’. The app enables passengers to plan, pay and ride with any public transport operator, shared transport, or micro-mobility provider.
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Roundtable: Improving the Passenger Experience
Find out what these industry experts think about topics including: the role of accessibility in delivering an exceptional passenger experience; how digital solutions can support a more seamless journey; the changes passengers can expect following the pandemic; and the importance of making a rail journey more attractive than taking the…
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Global Railway Review Issue 4 2021
Packed full of exclusive content, including: a Roundtable discussion on Improving the Passenger Experience; an In-Depth Focus to explore Rail’s Role In Reaching Zero Carbon Targets; the continual progress of Russian Railways’ digital transformation; the digital optimisation of track maintenance in Hungary; and much more!
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ScotRail to release public survey on proposed new timetables
As customers return to using Scotland’s Railway, ScotRail amidst a public consultation, is unveiling plans for the release of new timetables from May 2022, showing that it is ‘Fit for The Future’.
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ÖBB purchases 21 additional Desiro ML trains from Siemens Mobility
ÖBB continues to expand its existing commuter and regional train fleet, with an additional order of 21 four-car, state-of-the-art Desiro ML trains from Siemens Mobility.
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GTR seeks help from disabled practitioners to educate rail staff
Govia Thameslink Railway (GTR) has trained almost 3,000 client-focused colleagues from its rail line services, in order to improve the service given to disabled and older commuters.
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Avanti West Coast partners with BT to upgrade rail line Wi-Fi coverage
Avanti West Coast is investing £45 million in a deal with BT to boost digital connectivity for customers on the West Coast Main Line, through upgrades to mobile and Wi-Fi infrastructure.
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Trainline launches its personalised in-app train delay notifications
Trainline has introduced its latest update to the Trainline app, with automatic notifications to app customers if their booked journey is significantly delayed.
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Brightline announces plans to reopen new and improved services
Brightline, the only provider of modern, eco-friendly, high-speed rail in America, unveiled its plans to resume service in November 2021, with brand new enhancements and upgrades.
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Brightline Trains announces partnership to transform its passenger app
Brightline Trains, the only privately funded high-speed passenger rail system in the U.S., has appointed a software company to elevate its customer app with journey planning capabilities.
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Siemens Mobility and everis win deal to develop MaaS platform for Renfe
Siemens Mobility and everis sign a five-year contract with Renfe, the national railway company of Spain, to develop and operate a countrywide, intelligent Mobility as a Service (MaaS) platform.
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Are you taking advantage of knowledge from past projects?
Read on to find out why your current approach to knowledge reuse might be causing problems.
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An industry first – SWR launch boarding assistance service for customers
South Western Railway (SWR) has announced the launch of Assisted Boarding Points, the rail industry’s first assistance service for passengers, allowing for a far more efficient travel experience.
