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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Network Rail has announced that passengers at Birmingham New Street station can now get free and unlimited Wi-Fi that is fast enough to support video calls and streaming.
Transport for the North (TfN) says there are more reasons than ever to consider the train as an alternative means of travel.
Kontron's latest eBook explores delivering beneficial digital solutions to rail operations while adopting onboard computing with smart features and connectivity.
Trains will continue to run as normal with SE Trains vowing to focus on improving the passenger experience on one of the UK’s busiest commuter networks.
In the largest rollout of heart restarters on the UK’s rail network, Great Northern, Southern and Thameslink will install 238 at-station life-saving automated external defibrillators.
For rail services in and around Manchester, a new timetable has been approved to start in December 2022, mainly focusing on improving rail service performance to provide a reliable passenger journey.
New interactive maps will be added to Northern’s website, offering passengers an opportunity to virtually navigate through the rail operator's stations in 3D.
The Community of European Railway and Infrastructure Companies (CER) has released a ‘Ticketing Roadmap’ which aims to further improve passenger experience when travelling internationally by rail.
Here, Patrick McDougall, CEO of Nexus Alpha, provides thoughts on a number of topics, from how to improve customer information, how the industry reacted to COVID-19, through to sustainability and how solar powered passenger information signs can help train operators move towards net zero.
Rail operator Northern are to launch state-of-the-art virtual reality simulation, developed to support and improve passengers with reduced mobility travel access and experiences.
HS2 has invited students with Special Education Needs and Disabilities (SEND) to present ideas which would make HS2’s stations and trains more accessible for all.
Academic research conducted by UCL Professors and the rail industry has revealed that commuting by rail significantly improves a passenger’s workday, including their productivity and wellbeing.
Hyde Central station in Greater Manchester has installed new customer information and departure screens to deliver an easier and smoother experience for Northern passengers.
Amtrak and Plenary Infrastructure Philadelphia have reached an agreement for the restoration and renovation of Philadelphia’s historic building, the William H. Gray III 30th Street Station.
This whitepaper explains how artificial intelligence (AI) helps the rail industry accelerate its digital transformation to improve operational efficiency and customer services.
