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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Amtrak and Google have partnered to provide real-time train information in Google Search, encouraging more sustainable travel options and supporting Amtrak's goal of achieving net zero emissions by 2045.
RATP Dev has introduced sign language services at its Capital Train network in Egypt, enhancing accessibility for passengers with hearing impairments.
60 students from Latvia, Lithuania and Estonia developed innovative ideas for enhancing passenger experiences on Rail Baltica's infrastructure through the BUSBaltica training programme focused on sustainable urban mobility solutions.
Northern has upgraded its website with new accessibility features, including customisable text options and multi-language support, to better serve a diverse range of customers.
In this week’s ‘Good News Friday’, we cover the impactful community efforts of Southern and GTR staff in Brighton participating in beach clean-ups, LNER’s innovative ‘Our Planet’ train promoting sustainable travel and Brightline’s themed rides for concertgoers heading to The Big Concert.
Northern and TransPennine Express are reducing fares by 20% on key routes between Hull, Scarborough and Selby for 12 weeks to encourage more rail travel and reduce road congestion.
Southeastern has welcomed the final two Class 707 City Beam trains into service, completing the transfer of a total of 30 units from South Western Railway.
In the latest instalment of Global Railway Review's 'The people behind the wheel' series, Jorge Maroto, Managing Director of Metro de Sevilla, discusses his leadership role, the challenges of modernising urban transport, and his commitment to sustainability and innovation in shaping the future of rail.
East Midlands Railway is rolling out free Wi-Fi at 97 stations across the region, enhancing connectivity for passengers on its Intercity, Regional and Connect services.
The new ticket hall at Paddington Tube station offers direct, step-free access to the Bakerloo line for the first time, significantly improving accessibility and user experience at one of London’s busiest transport hubs.
Starting on 15 December 2024, the Rhaetian Railway will implement timetable changes on the Albula line to enhance efficiency and punctuality, reducing travel times and optimising service operations.
Local leaders have approved a £96 million funding package for the construction of the Liverpool Baltic station, part of Mayor Steve Rotheram's initiative to enhance rail access and promote sustainable transport in the city region.
Northern has blocked access to dating apps on its on-board Wi-Fi as part of the Friendly Wi-Fi scheme, which filters inappropriate content to ensure a safe environment for all passengers, especially children.
Nomad Digital has launched North America's first full-route gigabit connectivity network for Caltrain, enhancing passenger Wi-Fi and digital services on the newly electrified San Francisco-San Jose line.
Belfast Grand Central Station, a new multimodal transport hub, has opened its doors to passengers, marking a significant milestone in the city's urban regeneration.
