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£6.5 million overhaul leads to better platforms for Cumbria passengers
Passengers in Cumbria are benefiting from newly resurfaced platforms at Carlisle station as part of a £6.5 million railway investment by Network Rail.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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TfW celebrate the completion of refurbished fleet of Class 158 trains
TfW have been refurbishing the fleet of 24 trains, which operate throughout the Wales and Borders network, since the start of 2020.
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Sniffer dogs being used on rail routes to track metal thieves
Network Rail are enlisting specially trained sniffer dogs to help track down metal thieves who caused major delays on several rail routes.
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Polls show cuts to HS2 have led Yorkshire to lose faith in the Government
Polling shows that the county is strongly opposed to the decision to cancel HS2’s Eastern Leg, with many losing faith in the Government as a result.
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Yorkshire scheme will support older and disabled people travelling by rail
Thanks to Northern’s accessibility fund, the Better Journeys by Rail scheme is aiming to support the rail service access of older and disabled people in the Yorkshire region.
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Stadler and start to deliver 20 FLIRT trains for faster cross-border travel
Stadler and start have signed a delivery contract for 20 FLIRT type trains that will enable faster cross-border traffic between Germany and the Netherlands.
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FRA publish report on performance and service quality of Amtrak
The quarterly report uses metrics defined by the FRA to measure performance over multiple categories including customer service and financial performance.
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In-Depth Focus: Train Interiors
Exploring the importance of providing high-quality train interiors – from seating and flooring to on-board features for passenger comfort, plus what the train of the future might look like to meet changing passenger demands.
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New universal lighting concept for railway vehicles
The new ceiling lighting series LL from TSL-ESCHA is a long-term, versatile, and expandable solution, offering an individual lighting concept and an intelligent luminaire system for easy and predictive maintenance.
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CER results reveal €50 billion COVID-related losses for EU railway sector
The 2021 results of the CER COVID Impact Tracker show that no less than 33 per cent of turnover has been lost over the past two years due to COVID.
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LNER launch website to make travel simpler for overseas tourists
The new website will offer international customers the option to purchase train tickets in their own language and currency, expediting the travel process.
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Global Railway Review Issue 1 2022
Packed full of exclusive content, including: the importance of digital automatic coupling; Brazilian rail freight developments; designing train interiors to meet the needs of tomorrow’s passengers; and much more!
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Survey reveals focus is needed on punctuality and reliability
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
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Customer satisfaction scores rise for third consecutive year for Northern
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
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Communities and rail recovery
Fay Easton, Head of Stakeholder & Community at West Midlands Railway, tells Global Railway Review how Community Station Partnerships are bringing people together to develop stations as assets to their communities, enhancing the passenger experience and helping to underpin national efforts to restore confidence in rail.
