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Heathrow Express to launch new Onboard Entertainment platform
Heathrow Express will launch an Onboard Entertainment platform, replacing all physical publications previously available to passengers with free online alternatives.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Improved process for passengers to claim delay compensation debuts
New licence requirements on Britain's train companies require them to provide passengers with clear information about their entitlements to compensation.
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Global Railway Review Issue 2 2022
Packed full of exclusive content, including: the traction power supply of the Wendlingen–Ulm high-speed rail line; what passengers in the UK want from their journeys; Roundtable on Digital Automatic Coupling; Track Technologies and Alternative Fuels In-Depth Focuses; and much more!
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Passengers can now get free and unlimited Wi-Fi at Waterloo train station
Network Rail has rolled out a new service at Waterloo train station which offers passengers free Wi-Fi which is fast enough to support video calls and streaming.
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Railway industry welcomes 80 per cent milestone on passenger numbers
The RIA have welcomed positive statistics from the DfT that show national rail passengers reached 80 per cent of pre pandemic levels on 18 March 2022.
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Atkins completes 1,000 accessibility audits of UK rail stations
As part of a UK government programme to boost inclusivity across the transportation network, Atkins have completed the 1,000th stations accessibility audit.
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Majority of Americans want to strengthen national passenger rail network
Polling by the RPA has found that the majority of Americans across all demographics believe that having a strong passenger rail system is important.
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How train station interior design plays a part in the journey experience
Johan Berhin, Founder & Designer at Green Furniture Concept, speaks with Craig Waters, Editor of Global Railway Review, about the importance of train station interior design and how it contributes to the overall journey experience for rail passengers.
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Avanti West Coast introduces ‘Seat Picker’ function on app
The ‘Seat Picker’ feature gives Avanti West Coast app users the ability to select their ideal seat for their journey and view how busy trains are when booking journeys.
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TfW to offer free rail travel for Ukrainian refugees
Running for six months, the free rail travel scheme will help refugees while they are settling in Wales.
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Rail journeys increased across October and December despite restrictions
Rail journeys increased to 285 million in Britain over October and December 2021, marking the highest number of passenger journeys since January to March 2020.
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Gatwick Express will resume non-stop service to support airport recovery
The Gatwick Express will resume a non-stop service from Sunday 3 April; it aims to support the recovery of Gatwick Airport as pandemic restrictions are lifted.
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Thales to implement ERTMS Central Safety System into Dutch rail network
Thales will implement the Central Safety System in order to achieve much safer and more sustainable railway traffic network for the Netherlands.
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Survey shows that smart tickets are enticing Gen Z back to the railway
GTR survey shows that 84 per cent of young people say they would be more likely to travel by train thanks to smart ticket tech.
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European rail sector displays full solidarity with Ukraine and its people
The Community of European Railway and Infrastructure Companies (CER) and its members are actively participating in EU-wide humanitarian efforts to support refugees fleeing Ukraine.
