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LNER trailing new digital display to make travel easier
London North Eastern Railway is trailing an innovative technology at Doncaster railway station which aims to make it simpler for customers to board trains.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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High-definition departure boards installed at Euston station
New £1.5 million departure and arrival boards which have LIDAR cameras that can monitor passenger movements in real time are being installed at Euston station.
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Flight info shown at Canary Wharf as Elizabeth line links to Heathrow
Departure boards displaying live flight times at Heathrow have been installed at Canary Wharf, as journeys to the airport are now just 45 minutes direct using the Elizabeth line.
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Transpennine Route Upgrade work continues at Castleford
A new footbridge and signalling system has been installed at Castleford station to help trains run more reliability and keep passengers moving.
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Global Railway Review Weekly News Roundup
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 31 October-04 November 2022.
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Free Wi-Fi launched at Gatwick Airport station
Gatwick Airport station has introduced free Wi-Fi to enhance the station experience for passengers.
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Report reveals reducing rail journey times would boost jobs across the UK
New analysis commissioned by the RIA has shown that reducing travel times by train would support thousands of new jobs across the UK.
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ORR publish assessment of Network Rail’s train service performance
ORR’s assessment calls on Network Rail to do more to improve its passenger and freight train performance.
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Northern win national customer award for approach to accessible rail travel
Northern has won a national customer experience award for its unique approach to improving accessibility on trains and at stations.
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Grand Union: Stimulating passenger demand through competition
Grand Union is seeking to introduce new and competitive train services between Carmarthen and London Paddington and Stirling and London Euston. Here, Managing Director, Ian Yeowart, writes about how this new open access operator will aim to provide a new customer-focused standard of train service, which challenges and changes the…
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Work begins to build an Assisted Travel Lounge at Manchester Piccadilly
Network Rail is investing £800,000 to create an inclusive and accessible Assisted Travel Lounge for disabled passengers at Manchester Piccadilly station.
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Global Railway Review Weekly News Roundup
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 24-28 October 2022.
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New card scheme launched to support rail customers with assistance dogs
Rail companies are now using information cards to help make travel easier for people supported by assistance dogs.
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Roundtable: Tomorrow’s Train Stations
Moderated by Clément Gautier, Railway Station Advisor and Project Manager, UIC, participants of this Roundtable give opinions on the future of mainline railway stations as a single bridge between passengers, railway networks and cities.
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The Rail Data Marketplace: providing access to quality rail data and driving innovation
Jez Smith, Rail Data Marketplace (RDM) Programme Lead at the Rail Delivery Group (RDG), writes about the RDM – a service that will provide the tools and frameworks to simplify data sharing between data consumers and the rail industry, opening data up to innovators to develop new tools and services for…
