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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Northern have released a video highlighting the efforts to keep its fleet of 345 trains clean as part of an appeal to customers to take their rubbish with them when they leave trains.
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 21-25 November 2022.
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 14-18 November 2022.
Automated External Defibrillators have now been installed at all 164 stations across the Southeastern network.
London North Eastern Railway is trailing an innovative technology at Doncaster railway station which aims to make it simpler for customers to board trains.
New £1.5 million departure and arrival boards which have LIDAR cameras that can monitor passenger movements in real time are being installed at Euston station.
Departure boards displaying live flight times at Heathrow have been installed at Canary Wharf, as journeys to the airport are now just 45 minutes direct using the Elizabeth line.
A new footbridge and signalling system has been installed at Castleford station to help trains run more reliability and keep passengers moving.
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 31 October-04 November 2022.
Gatwick Airport station has introduced free Wi-Fi to enhance the station experience for passengers.
New analysis commissioned by the RIA has shown that reducing travel times by train would support thousands of new jobs across the UK.
ORR’s assessment calls on Network Rail to do more to improve its passenger and freight train performance.
Northern has won a national customer experience award for its unique approach to improving accessibility on trains and at stations.
Grand Union is seeking to introduce new and competitive train services between Carmarthen and London Paddington and Stirling and London Euston. Here, Managing Director, Ian Yeowart, writes about how this new open access operator will aim to provide a new customer-focused standard of train service, which challenges and changes the…
Network Rail is investing £800,000 to create an inclusive and accessible Assisted Travel Lounge for disabled passengers at Manchester Piccadilly station.
