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British Sign Language travel advice rolled out at major stations
Network Rail have installed British Sign Language travel announcement touchscreens at eight major stations.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Access For All: Interview with TransPennine Express’ Chris Jeffery
For Global Railway Review’s ‘Access For All’ interview series, Chris Jeffery, Accessibility & Transport Integration Manager at TransPennine Express, explains how the operator is passionate about accessibility, and the importance of consulting both their accessibility panels and customers with disabilities to ensure they can deliver a train service that is…
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New Passenger Assist Points to be installed at Northern stations
Northern are to install eight Passenger Assist Points across its stations to help make travel easier for passengers with accessibility needs.
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Access For All: Interview with VIA Rail’s Catherine Langlois
Taking part in Global Railway Review’s first ‘Access For All’ interview series is Catherine Langlois, Senior Advisor - Universal Accessibility at VIA Rail, who highlights some of the accessibility features on board the operator’s new fleet, and how they strive to be Canada’s most accessible national and intercity mode of…
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Q&A with Mark Plowright, Virgin Trains Ticketing: Driving rail recovery
Mark Plowright, Virgin Trains Ticketing Director, discusses the challenges currently facing rail retailers with Global Railway Review and details the best ways that rail travel can win over passengers.
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Q&A with Ángel García de la Bandera, Adif: High-speed rail in Spain
In this video interview, Ángel García de la Bandera, Deputy Director of South Stations at Adif, spoke to Global Railway Review about development of high-speed rail in Spain, its environmental benefits and the accessibility of high-speed train stations for individuals with reduced mobility.
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Great British Railways Transition Team publish first passenger journey analysis
GBRTT has shared its first passenger analysis to develop insights into the reasons people are taking the train and the wider implications for the industry.
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IcoShape: Icomera’s data traffic management service
Icomera’s user-friendly data traffic management solution, IcoShape, allows railway operators to better control their data costs, optimise the quality of service, and improve passenger satisfaction.
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Brightline Q&A: Patrick Goddard discusses the new Orlando station
Patrick Goddard, President of Brightline, provides details of the new Orlando station and explains how it will deliver a 'guest-first' travel experience for rail passengers.
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Avanti West Coast introduces innovative ticket for flexible travel
Avanti West Coast are offering a new low-cost ticket aimed at customers who can be more flexible with their journeys.
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Virginia Passenger Rail Authority announce record ridership
The Virginia Passenger Rail Authority have announced a record January ridership of 87,300 on the Commonwealth’s Amtrak service.
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Customers to see new and improved information screens across Northern network
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
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Video: Avanti West Coast launches new accessibility communication channel
Avanti West Coast have launched the Travel Companion communication channel which aims to reassure and enable independent travel for disabled customers.
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The Icomera Way
The Icomera Way is what we do and how we do it, three elements which combine to give us our competitive edge: Our people, our platform, our scale.
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Global Railway Review Issue 1 2023
Packed full of exclusive content, including a Roundtable with topic experts of HOF and Safety Culture in Rail; Bogies & Wheelsets and Train Interiors In-Depth Focuses; Madrid train station developments; and much more!
