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The Passenger

Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.

What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?

Images revealed of UK’s first ‘Beacon’ bridge

news

Images revealed of UK’s first ‘Beacon’ bridge

9 May 2023 | By Global Railway Review

The ‘Beacon' bridge is the first of its kind in the UK and will give rail passengers using Garforth station a safe, step-free option for the first time.

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Northern’s depot upgrades will boost capacity and reliability for passengers

9 May 2023 | By Global Railway Review

Train depot upgrades will enable longer Northern trains to operate between Cumbria and Manchester, improving capacity for passengers.

article

OUIGO España: high quality, high-speed services at low costs

8 May 2023 | By Global Railway Review

Sergio Barcena, Director of Operations Planning and Maintenance at OUIGO España, shares his insight into delivering sustainable high-speed rail services that don’t require passengers to choose between affordability and quality.

article

Q&A with Martin Prior of GBRTT: Travel Snapshot analysis

5 May 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Martin Prior, Head of Revenue Analysis and Reporting at Great British Railways Transition Team (GBRTT), speaks to Global Railway Review about the GBRTT Train Travel Snapshot analysis, detailing some of its key takeaways and findings.

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Great Northern introduces more mobile assistance teams

4 May 2023 | By Dan Birchmore (Global Railway Review)

Two new mobile assistance teams have started work in a trial to further support disabled passengers at six small stations in Hertfordshire and north London.

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International rail ticketing platform launches in the UK

4 May 2023 | By Global Railway Review

Set to rival other rail ticketing platforms, Rail Online has now launched in the UK offering fairer fares to British rail passengers.

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Northern’s £250k Accessibility Innovation Fund green lights six projects

3 May 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.

article

Access For All: Interview with ÖBB-Personenverkehr’s Franz Andel

3 May 2023 | By Global Railway Review

For Global Railway Review’s ‘Access For All’ interview series, Franz Andel, Accessibility Manager at ÖBB-Personenverkehr, explains the importance of accessibility for the company and highlights some of the passenger friendly features of the their trains.

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Network Rail uses digital twins for the TransPennine Route Upgrade

2 May 2023 | By Bentley Systems

Discover how Bentley’s iTwin technology helped generate a route-wide digital twin, saving an estimated GBP 1 Million in the first six months.

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South Western Railway opens its first Changing Place toilet with enhanced accessibility

28 April 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

South Western Railway has opened a Changing Place toilet at Woking, a larger and better equipped accessible toilet for customers with more limited mobility

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Elizabeth line to increase train frequencies to mark first anniversary

26 April 2023 | By Global Railway Review

A new Elizabeth line timetable will be introduced in May 2023, with trains set to run roughly every two and a half minutes between Paddington and Whitechapel at peak times.

article

Access For All: Interview with Irish Rail’s Ronan Murphy

26 April 2023 | By Global Railway Review

For Global Railway Review’s ‘Access For All’ interview series, Ronan Murphy, Head of Customer Care and Accessibility at Irish Rail, explains how the operator is committed to continuous improvements to deliver an excellent experience for customers with disabilities, and gives details of several exciting new accessibility initiatives currently on trial.

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Network Rail complete Finsbury Park station work as part of Access for All scheme

24 April 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Network Rail have finished upgrades which will give Finsbury Park station completely step-free access.

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Will the orange ‘magstripe’ train tickets soon be extinct?

21 April 2023 | By Global Railway Review

UK operator Northern says it will use five million fewer iconic, orange ‘magstripe’ train tickets this year, thanks to Northern customers’ continued switch to digital alternatives.

news

TransPennine Express launches digital info screen at Lockerbie station

20 April 2023 | By Global Railway Review

Train operator, TransPennine Express, is using digital technology to give customers an improved journey experience.

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The Passenger