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Global Railway Review Issue 2 2023
Packed full of exclusive content, including: a statement from Belgium's Deputy Prime Minister; the plans to transform American rail travel; managing operational complexities; and much more!
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Access For All: Interview with Paul Jackson from Hull Trains and Lumo
For Global Railway Review’s ‘Access For All’ interview series, Paul Jackson, Head of Customer and Stakeholder Engagement at open access passenger operators Hull Trains and Lumo details the many facets of work that are steering the goal of truly accessible transport for all.
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Little things making a big difference: improving train interiors for passenger comfort
Darren Kettle, CEO of Southern California’s regional passenger rail service, Metrolink, explores the importance of train interiors for a good passenger experience, and details some of the little things that can make a big difference.
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Southeastern reaches fleet upgrade milestone
The 56th upgraded Southeastern train has rolled out of the depot, marking the halfway point of the operator's £10 million fleet upgrade project.
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Is the era of uncomfortable train seats coming to an end?
Ian Yeowart, Managing Director of Grand Union Trains, considers that a good-looking train seat is not necessarily a comfortable seat, and explains how the new operator will ensure the ambience and comfort of its train interiors is a major priority in what they hope will be an outstanding interior layout…
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Access For All: Interview with LTG Link’s Linas Baužys
For Global Railway Review’s ‘Access For All’ interview series, Linas Baužys, CEO at LTG Link, explains how the passenger transportation company of the Lithuanian Railways Group strives to deliver improved experiences for all travellers.
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Northern complete transformation of Merseyside station
Northern have finished work to improve facilities for passengers at Huyton station in Liverpool.
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RIA react to UK rail passenger numbers hitting post COVID high
RIA have responded to DfT figures which depict rail passenger numbers averaging over 98% daily in April, a record post COVID-19 high.
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Northern to run ‘Eurovision express’ despite train strikes
Despite UK train strikes on 12 May 2023, Northern will run an hourly service to help international visitors arriving at Manchester Airport get to the Eurovision event in Liverpool.
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LNER expands Single Leg Pricing ticket option
London North Eastern Railway (LNER) is to introduce simpler and more flexible ticketing options for customers across its network as part of a major step in overhauling outdated ticketing.
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Access For All: Interview with GTR’s Sophie Court
For Global Railway Review’s ‘Access For All’ interview series, Sophie Court, Accessibility Improvement Manager at Govia Thameslink Railway (GTR), explains how a collaborative and educated approach is breaking down the barriers to travel.
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Keolis wins operation and maintenance contract in the Netherlands
Running between Amersfoort and Ede-Wageningen, the 13-year contract will start in December 2023, generating €150 million in revenue over its duration.
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Images revealed of UK’s first ‘Beacon’ bridge
The ‘Beacon' bridge is the first of its kind in the UK and will give rail passengers using Garforth station a safe, step-free option for the first time.
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Northern’s depot upgrades will boost capacity and reliability for passengers
Train depot upgrades will enable longer Northern trains to operate between Cumbria and Manchester, improving capacity for passengers.
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OUIGO España: high quality, high-speed services at low costs
Sergio Barcena, Director of Operations Planning and Maintenance at OUIGO España, shares his insight into delivering sustainable high-speed rail services that don’t require passengers to choose between affordability and quality.