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Northern offering live train via new WhatsApp service
Northern are simplifying the process of getting live train information on the go with a new train information chatbot via WhatsApp.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Amtrak survey depicts overwhelming support for passenger rail
A newly released Amtrak poll has highlighted the strong support among American voters for continued investment in passenger rail.
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Hitachi Rail’s groundbreaking smart digital transport app enters service in Genoa
Hitachi Rail’s world-first digital transport app enters full commercial service to connect Genoa’s entire public transport infrastructure.
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Time-lapse footage of Trent Valley line upgrades
Network Rail have released time-lapse footage of Trent Valley line upgrades which showcases some of the improvements made to the line.
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Access for All: Interview with DSB’s Emilie Spiegelhauer
20 July 2023 | By
As part of Global Railway Review’s 'Access For All' series, Emilie Spiegelhauer, Management Assistant & Business Partner at the Danish national railway company, DSB, explains their overarching goal when it comes to accessibility and passenger comfort.
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IcoShape data traffic management
The demand and consumption of wireless data is increasing, and transport operators need to manage overall data usage alongside the onboard experience.
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53 train stations to benefit from tap-in ticketing
Simpler tap-in tap-out ticketing is set to be introduced across 53 stations in the South East by the end of the year.
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Access For All: Interview with Northern’s Matthew Wilson
For Global Railway Review’s ‘Access For All’ interview series, Matthew Wilson, Travel Integration and Accessibility Manager at Northern, explains the importance of accessibility for Northern, detailing the ways that Northern try to improve the passenger experience.
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The Beacon bridge: Q&A with Zachary Cocker of Network Rail
In this exclusive article for Global Railway Review, Zachary Cocker, Sponsor at Network Rail, discusses the brand new ‘Beacon’ bridge which is set to transform passenger accessibility at a West Yorkshire rail station.
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Access For All: Interview with Israel Railways’ Avihu Yitzhari
13 June 2023 | By
For Global Railway Review’s ‘Access For All’ interview series, Avihu Yitzhari, Accessibility Officer at Israel Railways, explains the foresight, expertise and dedicated work that enables the operator to run a fully accessible means of intercity transportation.
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Amtrak Virginia sets another ridership record in April
The Virginia Passenger Rail Authority has announced that ridership on the Amtrak Virginia service saw a 53.2% increase in April 2023 over April 2022.
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Roundtable: Improving On-Board Experiences
Moderated by Guy Dangerfield, Head of Transport User Strategy at Transport Focus, participants of this Roundtable explore how rail can learn from other mobility sectors to improve on-board experiences, the importance of a more personalised travel experience, and the role of technology to support how passenger input is gathered and…
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SWR complete major refurbishment on 85-year-old Malden Manor station
South Western Railway have completed a major refurbishment on Malden Manor station ahead of its 85th birthday.
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In-Depth Focus: Managing Operational Complexities
Now more than ever, rail needs to win back the trust of passengers and improve rail freight reliability. The pressure is on for train operators and infrastructure managers to manage their vehicles/crew, network services and timetable data in more efficient ways than ever before. Getting it right means safer and…
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Images: Network Rail to refurbish 130-year-old footbridge
Network Rail have begun work to fully repair and restore a 130-year-old footbridge at Beverley station in Yorkshire.