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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
The RAIB report highlights critical safety failures on the Northern line after two 'trap and drag' incidents at Archway and Chalk Farm stations, urging London Underground Limited to enhance risk mitigation and operator training.
The MTA Long Island Rail Road has unveiled a new QR code programme allowing passengers to promptly report toilet issues for swift resolution, aiming to enhance passenger satisfaction during travel.
Colas Rail UK has added two new advanced Tampers to its fleet, highlighting its commitment to modern technology and environmental sustainability.
South Western Railway has introduced its first refurbished Class 458 trains, featuring enhanced seating and charging facilities, to operate on suburban routes between London Waterloo and Weybridge and Twickenham.
The UK government has confirmed funding for 10 new trains for TfL's Elizabeth line, a move welcomed by the Railway Industry Association for its potential positive impact on the rail supply chain and future rail growth.
The extension of Paris Metro's Line 11, reducing commute times and boosting connectivity for eastern Paris residents, is set to transform daily travel and stimulate local economic growth in the French capital.
HS1's annual review highlights significant cost reductions and performance improvements, with average train delays reduced to 11.8 seconds, despite challenges from the COVID-19 pandemic, energy market volatility and high inflation.
In this week’s ‘Good News Friday’, we cover GTR’s 'Boys Need Bins' initiative, TPE’s special service for Taylor Swift fans and QTS Group’s achievement of the Social Value Silver Award.
Škoda Group's introduction of the RegioPanter, the first Czech single-deck electric unit with traction batteries, marks a transformative step in providing a greener alternative to diesel trains on non-electrified tracks.
Northern urges carers to take advantage of a 25% discount on Advance Purchase tickets as part of its support during Carers Week 2024.
South Western Railway anticipates a £50-60 million investment in station accessibility improvements, following a UK government announcement including eight of its stations in the Access for All programme.
24 May 2024 | By
A new study has discovered that in the last quarter of 2023, there was a 20% increase in passenger journeys throughout Great Britain.
21 May 2024 | By
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…
In May's episode of "The Right Track", Global Railway Review chats to Milda Manomaityte, Innovation Director at Railway Industry Association (RIA) following her presentation at the RIA Innovation Summit 2024 and the publication of the "Destination: Revenue Growth" ticketing blueprint.
Masayuki Takada, President and Representative Director at Quadrac, tells all to Intelligent Transport about how the company’s collaboration with Discover® Global Network is supporting the advent of seamless and stress-free travel experiences on public transport in Japan.
