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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
CTA has implemented a variety of winter weather strategies, including specialised equipment and extensive staff training, to ensure safe and reliable service for riders during snow, ice and subzero temperatures.
Belvoir Rail's "Get Ahead of Winter" campaign offers railway operators maintenance services, preventive solutions and support to help ensure reliable and efficient train operations during winter.
In this week’s ‘Good News Friday’, we cover Tanfield Railway’s festive Mince Pie Express with its new partnership with Lumo and GTR’s introduction of 3D maps to improve passenger accessibility.
The direct award of a new nine-year contract to Dutch Railways for operating the Main Rail Network will result in higher fares for passengers and an additional €1.38 billion in taxpayer subsidies.
A new report by Transport for All urges London to revamp its transport accessibility standards, calling for inclusive criteria like step-free access and availability of toilets to better serve disabled residents.
The UK Transport Secretary has ordered an independent review into train fare evasion policies to ensure fair treatment for passengers and address concerns over potential overuse of prosecution.
The Office of Rail and Road has urged rail operators to improve the reliability and monitoring of passenger help points, following a report revealing service quality issues, especially at stations in England.
The reopening of the Northumberland line promises to significantly improve local transport, offering affordable and efficient connections for commuters, students and leisure travellers.
East West Rail Company has announced a 10-week public consultation on its hybrid battery-electric railway plans, aiming to connect Oxford, Milton Keynes, Bedford and Cambridge with a sustainable transit solution.
TfL has unveiled a five-year plan to install new accessible toilets and upgrade existing facilities, aiming to improve accessibility and ensure all rail passengers are within 20 minutes of a restroom on the network.
SWR is offering free travel to military personnel, veterans and Poppy Appeal volunteers attending Remembrance events in early November, as part of an initiative funded by the Department for Transport.
Metrolinx has completed major accessibility upgrades at Eglinton GO Station, enhancing convenience and inclusivity as part of the broader GO Expansion initiative to support growing transit demands.
Network Rail and train operators have introduced early boarding at Euston station to reduce overcrowding and improve passenger flow as part of a five-point improvement plan.
The Cambrian line will reopen today, 28 October 2024, after extensive repairs and safety inspections following the tragic rail accident on 21 October, though some short-term disruptions may still affect services.
The ORR has urged Network Rail Eastern to improve train punctuality and reliability, calling for a comprehensive plan by December to address rising delays across key routes.
