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MTR Corporation launches road safety and elderly travel awareness campaign
MTR Corporation launched a safety campaign recognising 144 captains for safe driving and promoting travel safety awareness, especially for elderly passengers.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Network Rail to test large screen for live travel updates at London Euston
Network Rail will trial displaying live travel updates on a large screen at London Euston from 11 December 2024, as part of a broader plan to improve the passenger experience during the busy festive period.
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New Northern rail timetable brings changes across North of England
A new rail timetable effective introduces service adjustments, increased capacity and engineering-related changes across the North of England, with passengers advised to check journeys in advance.
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Sustainable Digital Asset Management in Rail
10 December 2024 | By
Explore digital transformation in rail asset management with DELMIA to enhance efficiency and sustainability.
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Virgin Trains Ticketing expands partnership with SilverRail to offer affordable rail travel options
Virgin Trains Ticketing has expanded its partnership with SilverRail, introducing advanced tools like split ticketing and flexible route options to help customers save up to 78% on rail fares.
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Northern takes action to improve passenger assistance for disabled travellers
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.
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TransPennine Express spreads festive cheer with new menu and community collaboration
TransPennine Express celebrates the holiday season with a festive on-board menu and community-driven decorations at Selby station.
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Amtrak completes renovations at G.K. Butterfield Station to enhance accessibility
Amtrak has completed a $4 million renovation of the G.K. Butterfield Station in Wilson, N.C., enhancing accessibility, safety and comfort as part of its nationwide commitment to improving the travel experience.
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Network Rail introduces digital notification service for North West residents
Network Rail has launched a digital notification system for North West residents to receive personalised, real-time updates about nearby railway works, enhancing efficiency and sustainability.
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Madrid Metro trains 1,700 people with disabilities for independent travel
Madrid Metro’s LARA programme has empowered over 1,700 individuals with intellectual disabilities to travel independently, promoting inclusion through personalised training and accessibility initiatives.
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Google Street View introduced to central London stations for enhanced journey planning
Google Street View has launched inside 18 central London stations, allowing passengers to virtually navigate facilities and plan journeys more confidently, with a focus on accessibility and inclusivity.
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Transport for Wales successfully navigates high-demand November
Transport for Wales successfully managed one of its busiest Novembers, transporting over 130,000 fans to Cardiff for major sporting events, supported by its £800 million investment in new trains.
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Coffee-Table Chat: Emmanuel Colin
5 December 2024 | By
For Global Railway Review's latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
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Renfe expands in Italy through partnership with Longitude Holding
Renfe has expanded into the Italian market by acquiring a 33% stake in Longitude Holding, launching regional passenger services in Piedmont from January 2025.
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South Western Railway to be first train service to return to public ownership
South Western Railway will be the first service to transition to public ownership under new government reforms aimed at improving reliability and passenger focus across the UK rail network.