For Global Railway Review’s latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
Emmanuel Colin is an experienced public transport professional with a rich and varied career. He joined RATP Dev in 2017 as Director of Marketing and Customer Services at RATP Dev Casablanca, where he oversaw the creation and commissioning of Casablanca’s tramway network. Since 2021, he has been Director of Customer Services at RATP Dev Mobility Cairo, where he created and set up the Customer Services department, managing 800 people for line 3 of the Cairo metro and 600 for the Capital Train line (LRT).
Passenger surveys are essential in our process of identifying, prioritising, and developing solutions to address pain points in the customer journey. They provide direct feedback from passengers, highlighting specific issues they encounter. By collecting quantitative data, we can identify trends and common pain points across different demographics and routes.”
Want to learn more about changes in travel demand, the role of passenger surveys and new security strategies? Complete your details to find out more!
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Emmanuel Colin is an experienced public transport professional with a rich and varied career. He joined RATP Dev in 2017 as Director of Marketing and Customer Services at RATP Dev Casablanca, where he oversaw the creation and commissioning of Casablanca’s tramway network. Since 2021, he has been Director of Customer Services at RATP Dev Mobility Cairo, where he created and set up the Customer Services department, managing 800 people for line 3 of the Cairo metro and 600 for the Capital Train line (LRT).